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GTOX Share Redesign

Redesigned the share functionality on CGI's internal platform (GTOXperience) to increase feature adoption among consultants by addressing critical usability barriers.

Company

CGI Inc.

Company

CGI Inc.

Company

CGI Inc.

Team

1 PM, 1 Designer, 1 Developer

Team

1 PM, 1 Designer, 1 Developer

Role

Designer

Role

Designer

Role

Designer

Timeline

3 weeks — Shipped Q4 FY2025

Timeline

3 weeks — Shipped Q4 FY2025

Timeline

3 weeks — Shipped Q4 FY2025

Skills

User Research | Design Systems | Prototyping | Figma

Skills

User Research | Design Systems | Prototyping | Figma

Skills

User Research | Design Systems | Prototyping | Figma

Outcome

Transformed an unused feature into a daily-use tool for consulting teams

Outcome

Transformed an unused feature into a daily-use tool for consulting teams

Outcome

Transformed an unused feature into a daily-use tool for consulting teams

(001)

— What's GTOXperience?

(001)

— What's GTOXperience?

GTOXperience is an internal platform for CGI consultants to learn about IT services offered by the Global Technology Operations (GTO) business unit and easily access sales enablement materials.

A one-stop shop for service learning and sales enablement materials.

Some numbers for context:

35+

Services Featured

200+

Documents, Materials and Tools

3,000+

Visits Per Month

(001)

— What's GTOXperience?

GTOXperience is an internal platform for CGI consultants to learn about IT services offered by the Global Technology Operations (GTO) business unit and easily access sales enablement materials.

A one-stop shop for service learning and sales enablement materials.

Some numbers for context:

35+

Services Featured

200+

Documents, Materials and Tools

3,000+

Visits Per Month

(002)

— Problem Identification:

(002)

— Problem Identification:

(002)

— Problem Identification:

"We had a built-in share functionality on the platform, but no one was actually using it. Everyone is sharing content manually."

Problem:

Usage data revealed the share feature had minimal adoption even though consultants were sharing content regularly, which indicates a clear usability issue.

Design goal:

Redesign the share features to improve usability, clarify sharing options and increase feature adoption among consultants.

(003)

— Research Insights.

(003)

— Research Insights.

(003)

— Research Insights.

Through interviews and observational research with senior leadership, I identified three issues with the initial share functionality.

Lack of Microsoft Teams integration:

CGI consultants preferred sharing through Teams, but the feature lacked this option, forcing them to manually copy URLs from the address bar instead.

Lack of context:

Consultants couldn't preview what they were sharing before sending, making them feel uncertain about what content would be distributed to clients or colleagues.

UI inconcistencies:

Visual elements were misaligned, some buttons were hidden, and inconsistent colour and typography made the layout look unpolished and uninviting.

(004)

— Brainstorming & Ideation.

(004)

— Brainstorming & Ideation.

(004)

— Brainstorming & Ideation.

To map out the redesigned experience, I created a user flow that illustrates how users would navigate the system step by step. This helped identify key decision points and ensure my redesigned version supported all 3 sharing options.

(1) Share with clients | (2) Share with CGI colleagues | (3) Share this page

(1) Share with clients | (2) Share with CGI colleagues |
(3) Share this page

(005)

— Testing & Iterations.

(005)

— Testing & Iterations.

(005)

— Testing & Iterations.

After creating high-fidelity prototypes using CGI's design system, I tested them with users and the developer. We discovered Outlook had file size restrictions, so sharing multiple documents at once wouldn't go through. To fix this, I suggested that we switch from square buttons to radio buttons for the "share with colleagues" option, making it clear users could only share one document at a time.

After creating high-fidelity prototypes using CGI's design system, I tested them with users and the developer.

We discovered Outlook had file size restrictions, so sharing multiple documents at once wouldn't go through. To fix this, I suggested that we switch from square buttons to radio buttons for the "share with colleagues" option, making it clear users could only share one document at a time.

(006)

— Final Design.

(006)

— Final Design.

Share with clients:

Send brochures to clients via Outlook with clear delivery confirmation.

My design rationale:

Refined popup layout: I cleaned up the card with consistent alignment, spacing and styling in accordance to CGI design systems.

Interactive feedback: I added input states (purple on focus, red on error) for immediate feedback.

Confirmation flow: The popup now closes automatically after sharing, with a success or error alert in the top-right corner.

Share with CGI colleagues:

Select specific documents to share with CGI colleagues via email with clear visibility into what's being sent.

My design rationale:

Document selection: I added the option allowing users to select which documents they want to send to colleagues, giving them control over what gets shared.

Share this page:

Generate and share a link to the current page via Teams, email or manual copy for maximum flexibility.

(The website is internal and only accessible to CGI employees.)

My design rationale:

Expanded sharing options: The original feature only let users email a page link. I added Teams integration and a "Copy URL" option so users could share through whatever platform works best for them.

(006)

— Final Design.

Share with clients:

Send brochures to clients via Outlook with clear delivery confirmation.

My design rationale:

Refined popup layout: I cleaned up the card with consistent alignment, spacing and styling in accordance to CGI design systems.

Interactive feedback: I added input states (purple on focus, red on error) for immediate feedback.

Confirmation flow: The popup now closes automatically after sharing, with a success or error alert in the top-right corner.

Share with CGI colleagues:

Select specific documents to share with CGI colleagues via email with clear visibility into what's being sent.

My design rationale:

Document selection: I added the option allowing users to select which documents they want to send to colleagues, giving them control over what gets shared.

Share this page:

Generate and share a link to the current page via Teams, email or manual copy for maximum flexibility.

(The website is internal and only accessible to CGI employees.)

My design rationale:

Expanded sharing options: The original feature only let users email a page link. I added Teams integration and a "Copy URL" option so users could share through whatever platform works best for them.

(007)

— Reflection.

(007)

— Reflection.

(007)

— Reflection.

What I learned:

Testing early with developers and users helps catch technical constraints and usability issues before they become problems. The simplest solution is often the right one.

Looking ahead:

While this redesign addressed the main usability issues, I believe there's always opportunity to gather usage data post-launch and continue refining based on how people actually use the feature.

Next project.

Business Engineering Page

Designed a resource page on CGI's internal platform (GTOXperience) with complex interactive features that centralized BE information and streamlined collaboration.

Webpage Design

Next project.

Business Engineering Page

Designed a resource page on CGI's internal platform (GTOXperience) with complex interactive features that centralized BE information and streamlined collaboration.

Webpage Design

Next project.

Business Engineering Page

Designed a resource page on CGI's internal platform (GTOXperience) with complex interactive features that centralized BE information and streamlined collaboration.

Webpage Design

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